The Kiara

Shipping & Returns

Shipping

Dynasty Hair Company ships across the Caribbean and the United States, including St. Thomas and the US Virgin Islands.

Processing time

• Ready-to-wear wigs: 1–3 business days
• Custom wigs: 7–14 business days
• Salon service bookings: confirmation sent after booking

Delivery options and rates

• DHL Express – Caribbean, United States and USVI: flat rate of $38 per order. Estimated delivery 4–7 business days.
• Virgin Gorda: island boat delivery, $15 per order. Usually 1–2 business days.
• Tortola local delivery: $5 per order. Typically delivered within 1 business day.
• Store pickup (free): Dynasty Hair Company, Purcell, across from One Mart Supermarket, Tortola, BVI. Orders are usually ready within 4 hours. We'll notify you when your order is ready. Please bring your confirmation email.

Delivery times are estimates and may vary due to weather, holidays, customs processing or courier delays.

Returns & Exchanges

Due to the nature of wigs, hair extensions and beauty products, all sales are final.

Returns or exchanges may only be accepted if:

• An incorrect item was received.
• The item arrived damaged.

Any issues with your order must be reported within 48 hours of delivery, with clear photos.

Contact Us

Dynasty Hair Company
Phone: 284-345-0776
Email: dynastyhaircompanybvi@gmail.com
Purcell, across from One Mart Supermarket, Tortola, British Virgin Islands

Thank you for shopping with Dynasty Hair Company.