FAQs

Q: How long is the processing time for custom units?

A: Custom units take 7 to 14 days, depending on the style and availability.

Q: How long does local delivery take?

A: Same-day or next-day delivery, depending on the time your order is placed.

Q: What type of hair do you use?

A: Our units are made with either virgin or raw human hair, based on your selected style and preference.

Q: Do you ship internationally?

A: Yes! We offer worldwide shipping. Rates and delivery times vary by location.

Q: Are all units glueless?

A: No. Some units are glueless, others require installation. We’ll help you choose what works best for you.

Q: Are all wigs reusable?

A: Not all. Some are designed for short-term wear, while others are reusable with proper care. We’ll let you know at purchase.

Q: Can I bring my own bundles or closure?

A: Yes! You can bring your own hair. Pricing will be adjusted accordingly.

Q: Do I need to pay a deposit?

A: Yes, a non-refundable deposit is required to begin any custom order or secure an appointment.

Q: Can I rush a custom unit?

A: Yes, rush service is available for an additional fee. Contact us to confirm availability.

Q: Do you offer wig maintenance?

A: Absolutely! We provide cleaning, restyling, reinstallations, and frontal/closure replacements.